Indiclap offers professional laundry services for clothing items, including but not limited to garments, bedding, and towels. We employ trained personnel and use industry-standard processes to clean and care for your items.
Pricing:
The pricing for our laundry services is based on the weight of the items being laundered. Additional charges may apply for special treatments, such as stain removal, ironing, or delicate handling. The current pricing details can be found on our website or obtained by contacting our customer service team.
Payment Terms:
Payment for laundry services is due at the time of delivery or pickup, unless otherwise agreed upon. We accept cash, credit cards, and online payment methods. Any applicable taxes will be included in the final invoice.
Delivery and Pickup:
Indiclap offers both delivery and pickup services for your convenience. Delivery and pickup schedules are subject to availability and may vary depending on your location. We reserve the right to charge a delivery fee, which will be communicated to you in advance.
Turnaround Time:
We strive to provide efficient laundry services with a quick turnaround time. The estimated turnaround time will be communicated to you upon placing your order. However, please note that unforeseen circumstances, such as high demand or technical issues, may cause delays. We will inform you promptly if any delays occur.
Care and Responsibility:
Indiclap exercises utmost care in handling and cleaning your items. However, we are not liable for any damage caused by pre-existing conditions, such as weak seams or fabric deterioration. It is your responsibility to inform us of any specific care instructions or delicate items that require special attention.
Lost or Damaged Items:
While we take every precaution to ensure the safe handling of your items, in rare cases, loss or damage may occur. Indiclap will provide compensation for lost or damaged items based on their current market value, up to a maximum amount determined by our liability policy. We may request supporting documentation, such as purchase receipts or photographs, to substantiate the value of the lost or damaged items.
Customer Responsibilities:
You are responsible for ensuring that the items submitted for laundry service are suitable for standard laundering processes. This includes removing any valuables, loose items, or items with special care requirements. Indiclap will not be liable for any loss or damage to such items.
Cancellation and Refunds:
If you need to cancel your laundry service order, please notify us at least 24 hours before the scheduled pickup or delivery time. Failure to cancel within this timeframe may result in a cancellation fee. Refunds for canceled orders will be issued in accordance with our refund policy, which is available upon request.
Privacy and Data Protection:
Indiclap respects your privacy and handles your personal information in accordance with applicable data protection laws. We collect and store your information solely for the purpose of providing laundry services and communicating with you. We do not share your information with third parties without your consent, except as required by law.
Dispute Resolution:
Any disputes arising from our laundry services will be resolved amicably through negotiation or mediation. If a resolution cannot be reached, the dispute will be referred to binding arbitration in accordance with the laws of the jurisdiction in which Indiclap operates.
Modifications to Terms:
Indiclap reserves the right to modify these terms and conditions at any time. We will notify you of any changes via email or through our website. Continued use of our laundry services after such modifications constitute your acceptance of the updated terms and conditions.